For more than 125 years, the Lyric Hammersmith Theatre has been at the heart of Hammersmith, and we are very happy to be able to welcome audiences back for performances from early 2021.
We are committed to providing a safe and welcoming environment to all visitors, and we want to assure all audience members that their health and wellbeing is our top priority. We have put together a list of frequently asked questions that should explain all of the safety measures we have put in place, and should cover everything you can expect in a visit to our theatre. If anything is unclear, or you have a question that is not answered below, please do call our Box Office phone line on 020 8741 6850, or send an email to email@example.com.
We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. You can find out more about the measures theatres have been putting in place ready for your visit, and what you will need to know beforehand here.
Is the Lyric Hammersmith Theatre open to the public?
We are thrilled to be able to re-open the Theatre for performances from January 2021. We are currently only able to open during performance times, and we will only be admitting advance ticket holders. Our Café and the Lyric Bar and Grill are currently closed. To find out what’s on visit here
How can I purchase tickets?
All tickets are available online, and will be provided as e-Tickets only (we do not charge a delivery or administration fee). Tickets may be purchased up to two hours in advance of a show start time. We will not be operating an in-person Box Office at the theatre during this time, so all tickets must be purchased in advance. If you are unable to purchase tickets online, please call our Box Office phone number on 020 8741 6850.
What seats are available?
Any shows taking place in the immediate future will be using a socially distanced seating plan. We are operating on a ‘bubble seating’ mode: tickets can be purchased in groups of one, two, three, or four individuals. Each group must consist of only one household or support bubble. All groups are spaced apart from each other in accordance with social distancing guidelines.
Individual seats within available groups cannot be purchased separately. If you would like to purchase a ticket but there are no group sizes available that match your needs, or if you have any questions, please call our Box Office on 020 8741 6850 and we will assist you as best we can.
What test and trace measures are in place?
We are fully compliant with the NHS Test and Trace service – we require a contact phone number for the named ticket holder for each group of tickets, which will be used as contact details for all members of your party if it becomes necessary. If you do not provide your contact details, you will not be able to purchase a ticket. We also ask you to ensure you have signed up to the NHS Test and Trace app on your smart device, and the information on how to sign up for the app and ability to ‘check-in’ will be available at the Lyric Hammersmith Theatre.
When can I take my seats?
We are operating seating on staggered entry times, to ensure that the theatre entrances do not become congested and to minimise any possible queues. When you purchase your ticket you will be given an arrival time specific to that seat in the auditorium.
We will not be able to accommodate latecomers or re-admittance once you are in the auditorium – please ensure that you have everything you need before you take your seat.
What precautions will I need to take?
Prior to visiting, all ticket holders must confirm that they have read and agreed to our terms and conditions. We have hand sanitiser stations situated in numerous locations around the building, and we require everyone who enters the building to wash their hands before they make their way through our foyer.
We also require all audience members to wear a face covering for the duration of the time they are within the building including during the performance, unless they are medically exempt from doing so. If you are unable to wear a mask, please let our Box Office team know, so that we can ensure our ushers do not bother you unnecessarily. All members of staff will be wearing a face covering.
What drinks and snacks are available to audience members?
At this stage we are unable to provide and drinks or food within the theatre. We will contact all ticket holders if this changes and update the information on our website. You may bring your own bottled soft drinks, but food, alcohol and hot drinks cannot be brought in from outside.
What should I do if I am feeling unwell?
If you are feeling unwell, we can offer an exchange or credit voucher without a fee any time before 10am on the day of the performance. If you develop symptoms during the day of the performance, please contact our Box Office on 020 8741 6850 or by emailing firstname.lastname@example.org, and we will do our best to provide you with an exchange where possible, which will be subject to an administration fee.
What happens if a performance has to be cancelled?
Should a performance not be able to go ahead, wherever possible we will reschedule and update all existing bookings to the new performance date. We will contact you directly to confirm your updated booking details, and you will then have the opportunity to exchange for free as required.
If it is not possible to reschedule, we will contact you directly to ask if you would like to exchange for an alternative performance, receive a credit voucher, or receive a full refund.
Will there be a cloakroom available?
Unfortunately, we are unable to provide a cloakroom at this time. Please do not bring anything bigger than a large handbag or rucksack. Anything larger than that cannot be stored in the building, and you may be refused entry. Please contact the Box Office if you would like some more information.
What extra cleaning procedures do you have in place?
We have increased our cleaning rotas to cover all surfaces: the auditorium will be cleaned before every performance, and deep cleaned in the morning of every performance day; the toilets are cleaned at regular intervals throughout the day; and all surfaces are frequently cleaned while the building is open as required.
How is the air circulated in the theatre?
The Lyric uses an air handling unit, which brings fresh air from the outside into the theatre. It does not share ventilation with any other part of the building.
How many people will be in the theatre at one time?
Our auditorium’s socially distanced seating layout has a maximum capacity of 175.
Will I be able to purchase a programme?
We are not currently able to confirm whether or not we will have programmes available for purchase, but we will have free programme notes available to download from our website.
Will I be able to sit with my friends?
All available seats are in groups of one, two, three, and four. You can attend as a group of up to four if you share a household or are in a shared support bubble. If you would like to book for a group larger than four, please contact our Box Office to enquire about your options.
Will I be able to use a hearing device?
The infra-red audio enhancement system that is in place in our theatre is still active and head sets are available. Please inform the Box Office of your requirements so we can ensure the best option is available for you at the time of your performance. All headsets will be cleaned before and after use.
Will I be able to use the toilet?
There are regularly cleaned toilets available on every level of the theatre that are available for use whilst the building is open. However, there is no re-admittance permitted once a performance has started, so please ensure you make use of the facilities before taking your seat.
Will the foyer be open before the show?
To reduce traffic and minimise social contact, we will only be admitting ticket holders into the building when the theatre is open. Please ensure you arrive at the Lyric at the time specified on your tickets – that will give you plentiful time to make your way to your seats and use the available facilities before the performance starts.
Will there be provisions for people in wheelchairs?
There are wheelchair spaces available on our seating plan as standard, and more spaces can be requested (subject to availability). Please contact the Box Office on 020 8741 6850, or by emailing email@example.com, for more information.
Where are the nearest bicycle racks?
The nearest bicycle racks are located on Lyric Square, just outside our front entrance.
How often are seats cleaned?
The auditorium, including all available seats, will be deep cleaned in the morning of every day in which there is a scheduled performance.
I haven’t received news about Sammy, are you still planning this show?
Sammy will still be taking place, and as soon as we have a confirmed schedule we will be contacting all ticket holders with their updated booking details. If you have any questions, please contact the Box Office on 020 8741 6850, or at firstname.lastname@example.org.