Cookies Policy

What are cookies? 

Cookies are small text files that are automatically placed onto your device by some websites that you visit. They are widely used to allow a website to function as well as to provide website operators with information on how the site is being used.

We use cookies to keep track of your basket as well as to identify how the website is being used and what improvements we can make.

Our cookies help us:

  • Make our website work as you’d expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook, Twitter and Pinterest 
  • Continuously improve our website for you
  • Make our marketing more efficient 

We do not use cookies to:

  • Collect any sensitive information
  • Pay sales commissions

Session Cookies

Our session cookies are set by our website and are required to perform basic functionality, such as retaining your selected tickets in the basket. These we consider necessary to the working of our website. If these are disabled then various functionality on the site will not work as you might expect. There is no way to prevent these cookies being set other than to not use our site.

Some of the functionality that session cookies on our website provide:

  • Making our shopping basket and checkout work
  • Determining if you are logged in or not
  • Remembering your search settings

Cookies for Site Analytics and Performance

We use Google Analytics to understand how the site is being used in order to improve your experience – this data is all anonymous, and helps us to continuously improve our website.

These cookies compile visitor statistics such as how many people have visited our website, what type of technology they are using, how long they spend on the site, what page they look at, for example. These analytics programs also tell us on an anonymous basis how people reached this site (from a search engine, for example) and whether they have been here before.

You can opt-out of being tracked by Google Analytics across all websites here: http://tools.google.com/dlpage/gaoptout

Third Party Cookies

These cookies may be set through our website by other companies. Data may be collected by these companies that enable them to serve up adverts on other sites that are relevant to your interests.

We host the Facebook Pixel on our site. This pixel enables us to track users (anonymous to us) once they click on one of our Facebook and Instagram adverts. This helps us see how people engage with the content on our website and if they purchase a ticket as a result of clicking on an ad. 

Whilst it is not possible for a Facebook or Instagram user to entirely opt-out of adverts on the platform itself, you can change what types of adverts you see and the information these social media platforms use to target you with adverts. 

You may still see adverts from us on Facebook or Instagram after you change your preferences if you sit within some of Facebook’s anonymised interest based groups. 

Some cookies may be set by engaging with embedded media on our site, such as YouTube and Soundcloud or clicking to share with Facebook, Twitter or Pinterest. These cookies are listed below. Find out more about each company’s privacy policy using the links.

Facebook – Privacy Policy

Twitter – Privacy Policy

Pinterest – Privacy Policy

YouTube – Privacy Policy

Soundcloud – Privacy Policy  

Change your cookie settings in your browser

Most web browsers allow you to control most cookies through your browser’s settings. Use the links below to find out how to change how your browser interacts with cookies across the web and to delete any cookies it’s currently storing.

Chrome: https://support.google.com/chrome/answer/95647

Safari: https://support.apple.com/kb/ph21411

Safari (iOS): https://support.apple.com/en-gb/HT201265

Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid

IE: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

MicrosoftEdge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies

Please note that we are not responsible for information available on these websites.

You can also read the Lyric’s Privacy Policy, which is readily on our website. 

If you have any questions about the use of cookies, please email enquiries@lyric.co.uk.