Terms and conditions

Box Office

Paying with Theatre Tokens

Unfortunately, we cannot accept payment by Theatre Tokens online. Please call the Box Office on 020 8741 6850 to book your tickets

Play Your Part 

We don’t charge booking fees and instead ask for a donation to help us continue our work both on and off stage.

Children under 5

Under 5s will not be admitted to a show in the Main House unless the show is specifically advertised as a family show. For children’s performances all children over the age of 18 months must have a ticket.

Under 16s

Under 16s must be accompanied by a full paying adult.

Access Bookings

In order to experience our best service we ask that you contact the Box Office on 020 8741 6850 or via email at access@lyric.co.uk or via NGTs (Next Generation Text service) on 18001 020 8741 6850 to discuss your requirements. Booking online may mean your requirements will not be fulfilled to the best of our ability.

Latecomers Policy

We request latecomers to await admission to the auditorium until a suitable break. Some performances will have a no latecomers policy, please check Front of House signage on the day of the performance.

Refunds

Once payment has been received all tickets are non-refundable.

Exchanges

We will exchange tickets for another performance for the same production on a different date/time if returned to the Box Office 48 hours before the original performance date. There is an administration charge of £1 per ticket for exchanges. Please note that we can only action an exchange once we are in receipt of the original ticket.

Re-sales

If a performance is sold out we can endeavour to sell any returned tickets to the waiting list for that specific performance only. Tickets need to be returned to the Box Office 48 hours before the performance. Refunds will be issued in form of a credit to use against the purchases for future shows. Credits are valid for one year from the date of issue. A re-sale will incur a charge of £1 administration fee per ticket. We cannot guarantee re-sales.

The Lyric reserves the right to refuse the ticket holder admission to a performance if the ticket has been sold for commercial gain.

Ticket Delivery

The Lyric offers the option of collecting your tickets from the Box Office or receiving via post for a charge of £1.

Reservations

Tickets can only be reserved for schools or groups of 10+

Data Protection

The Lyric Hammersmith conforms to the Data Protection Act 1998.

When processing your booking, you will be asked for your name, address, email and telephone number. This information is for administration purposes and if you have provided credit card details, these will only be used for the purpose of handling an individual booking or order.

We would like to keep you informed of forthcoming events and developments at the Lyric Hammersmith and other venues and when booking you will be asked whether you would like to receive this information either by post or email. If you would prefer not to receive any further information from us please inform a member of staff or email enquiries@lyric.co.uk