This role provides relief support to the Visitor Experience Management team. This role will, while on duty, take full operational control of the building and the visitor experience operation – which includes all customer contact points within the Visitor Experience, Bars & Catering, and Box Office departments – and will additionally be the Duty Venue Manager during performances, events and other activity.

This role has operational responsibility for the health and safety of all building users, including staff and public, coordinates the on-the-ground response to an incident, and acts as a key communications conduit between all operational departments, including Production, Facilities, Young Lyric, and the visitor facing teams.

Please download the job information pack below for full details of the post.