We are committed to providing a welcoming environment to all visitors.
We have put together a list of frequently asked questions that should cover everything you can expect in a visit to our theatre. If anything is unclear, or you have a question that is not answered below, please do call our Box Office phone line on 020 8741 6850, or send an email to enquiries@lyric.co.uk.
How can I purchase tickets?
All tickets are available online, and will be provided as e-tickets only (we do not charge a delivery or administration fee). Tickets may be purchased online up to one hour in advance of a show start time, or until the show start in person. If you are unable to purchase tickets online, please call our Box Office phone number on 020 8741 6850.
What payment methods do we accept?
All tickets are available online, and will be provided as e-tickets only (we do not charge a delivery or administration fee). Tickets may be purchased online up to one hour in advance of a show start time, or until the show start in person. If you are unable to purchase tickets online, please call our Box Office phone number on 020 8741 6850.
What should I do if I am feeling unwell?
If you are feeling unwell, you can request an exchange for your individual ticket for another performance, or for credit to be redeemed at a future date, if you make the request at least 24 hours before the time of the performance. If you begin to feel unwell after this time, please contact the Box Office on 020 8741 6850 or email tickets@lyric.co.uk.
Is a cloakroom available?
Yes, we charge £1 item. We are limited on the space we have so discourage audience members from bringing large items.
How is the air circulated in the theatre?
All air brought into the auditorium is supplied at roof level before passing through a filter system. This helps us guarantee that the air you’ll breathe is as clean as it can be.
Will I be able to purchase a programme?
Programmes are available to buy when you attend and pre-purchase with your tickets, for collection from a designated point on the performance date.
Will I be able to use a hearing device?
Our induction loop system will be in place, as usual. We also have designated access performances for every show – for further information, please email access@lyric.co.uk.
Will I be able to use the toilet?
We have increased the cleaning rota for all toilet facilities, and there will be access to toilets on each level of the theatre. All our activities including events, classes, and shows will have their own latecomers and re-admittance guidance.
What are the provisions for wheelchair users?
We have designated spaces for wheelchair users and their companions for every performance. We are able to add more spaces, so if there is a particular performance date you would like to attend and there is no wheelchair space available to book online, please contact the Box Office by calling 020 8741 6850, or by emailing access@lyric.co.uk.