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FAQs

For more than 125 years, the Lyric Hammersmith Theatre has been at the heart of Hammersmith, and we are very happy to be able to welcome audiences back.

We are committed to providing a safe and welcoming environment to all visitors, and we want to assure all audience members that their health and wellbeing is our top priority. We have put together a list of frequently asked questions that should explain all of the safety measures we have put in place, and should cover everything you can expect in a visit to our theatre. If anything is unclear, or you have a question that is not answered below, please do call our Box Office phone line on 020 8741 6850, or send an email to enquiries@lyric.co.uk.

Is the Lyric Hammersmith Theatre open to the public?

Yes, we are open as usual and can’t wait to see you soon.

How can I purchase tickets?

All tickets are available online, and will be provided as e-Tickets only (we do not charge a delivery or administration fee). Tickets may be purchased up to two hours in advance of a show start time. If you are unable to purchase tickets online, please call our Box Office phone number on 020 8741 6850.

What payment methods do we accept?

All tickets are available online, and will be provided as e-Tickets only (we do not charge a delivery or administration fee). Tickets may be purchased up to two hours in advance of a show start time. If you are unable to purchase tickets online, please call our Box Office phone number on 020 8741 6850.

What precautions will I need to take?

We recommend that you continue to wear face coverings inside our building at all times during your visit, including during performances, excluding when eating and drinking.

Prior to visiting, all ticket holders must confirm that they have read and agreed to our terms and conditions. We have hand sanitiser stations situated in numerous locations around the building.

What should I do if I am feeling unwell?

If you are feeling unwell, we can offer an exchange or credit voucher without a fee any time before 10am on the day of the performance. If you develop symptoms during the day of the performance, please contact our Box Office on 020 8741 6850 or by emailing enquiries@lyric.co.uk, and we will do our best to provide you with an exchange where possible, which will be subject to an administration fee.

Is a cloakroom available?

Yes, we charge £1 item. We are limited on the space we have so discourage audience members from bringing large items.

What cleaning procedures do you have in place?

The auditorium will be cleaned before every performance, and deep cleaned following an audience departure; the toilets are cleaned at regular intervals throughout the day. All surfaces are frequently cleaned while audience members are in the theatre.

How is the air circulated in the theatre?

All air brought into the Auditorium is supplied at roof level before passing through a filter system.  This helps us guarantee that the air you’ll breathe is as clean as it can be.

Will I be able to purchase a programme?

Programmes are available to buy when you attend and pre-purchase with your tickets, for collection from a designated point on the performance date.

Will I be able to use a hearing device?

Our induction loop system will be in place, as usual. We also have designated access performances for every show – for further information, please email access@lyric.co.uk.

Will I be able to use the toilet?

We have increased the cleaning rota for all toilet facilities, and there will be access to toilets on each level of the theatre. All our activities including events, classes, and shows will have their own latecomers and re-admittance guidance.

What are the provisions for wheelchair users?

We have designated spaces for wheelchair users and their companions for every performance. We are able to add more spaces, so if there is a particular performance date you would like to attend and there is no wheelchair space available to book online, please contact the Box Office by calling 020 8741 6850, or by emailing access@lyric.co.uk.